Charming 3-bedroom family home close to Richmond

We had a an enjoyable stay here & would book to stay again if the above were addressed TLC mainly. Positive: It was very convenient to be close to twickenham stadium only a 20 min walk. The house is very spacious & had everything you needed ( apart from tea towels & forks ) for a comfortable stay. Just needs a bit of tlc but a fabulous place to stay regarding location . Negative: It was a little bit tired & in need of attention in places, ie the bath tiles had mould around the grouting & the heated towel rail could do with a change as it had rust on it. Also when you had a shower the bath was very creaky felt like it would fall through. Outside the kitchen drain was blocked & smelly & the down pipe was cracked. There were no tea towels we had to go and buy some & only 3 forks so if anymore than 3 people staying it’s not ideal. Took a bit of getting used to the noise of the planes overhead which woke us up at 4am each morning but we were expecting that being situated in Heathrow flight path.

Very good and lovely time Positive: Clean, and all amenities available Negative: Windows curtains broken,

AVOID AT ALL COST! Negative: Absolutely terrible. Do not book. Took my money and did not accommodate me and did not respond to booking.com for the whole 2 days I was suppose to stay so I couldn’t be relocated. Had to sleep in my car for 2 days as I didn’t receive refund which was the only money I had for accommodation while in London. Absolutely atrocious service. AVOID AT ALL COST

Positive: We we're given the wrong code to access the key safe and had to contact the owners, initially I tried calling which they didn't answer and text saying couldn't take the call, I text with the problem and they said try this number !! fortunately it was correct Negative: The bathroom door didn't shut or lock properly

Perfect for what we needed Positive: Very good location for what we needed, was about a 15/20 minute walk to Twickenham stadium Negative: It can’t be helped but it is on a flight path so could hear planes all night long so was unable to have windows open